Terms & Conditions

TERMS AND CONDITIONS

1 - CUSTOMER PICK-UP:

We offer a pick-up service from 8:30 AM to 4.30 PM est., please order on line, call, email or Fax your order 1 hours in advance.

2 - MINIMUM ORDER:

Links requires a $25.00 minimum order.
The minimum order is subject to change without notice.
The minimum order amount shall be that which is in effect at the time of shipment

3 - METHOD OF PAYMENT:

We accept Cash, Debit Card, VISA, Master Card, e-Transfer, Certified Cheque or Company Cheque*

4 - C.O.D. COMPANY CHEQUE TERMS:

C.O.D. Company Cheque terms are granted at the discretion of Links upon receipt of acceptable bank account rating.

5 - ORDER ACCEPTANCE:

All orders are subject to final approval and acceptance by Links. Such acceptance will take the form of shipment of the order.

6 - PRE-PAID FREIGHT:

Pre-paid ground freight on orders over $ 500.00 ($ 750.00 for Remote Start) for Ontario & Quebec, over $ 1000.00 for the rest of Canada by our choice of carrier. (Not included sales tax)
Pre-paid shipments applies only to orders with our regular or monthly specials, it does not apply to special priced or heavy items with low value.
Air freight also available.

7 - REFUSED SHIPMENTS:

Unless otherwise determined by Links, any refused shipment by the customer will be considered to be the customer’s error and will be noted on the customer's account record.
After a second refusal, any terms previously offered to the customer by Links could be reverted to prepaid status, at Links’ discretion, for an undetermined period of time.
For refused shipments returned to stock and not reshipped, a 15% restocking fee will be assessed.
Freight charges if any will remain outstanding.

8 - FREIGHT INFORMATION:

Links makes every effort to ship your order as quickly as possible.
All shipments are made via PUROLATOR ground unless otherwise pre-arranged and authorized by Links.
When shipments are F.O.B. Concord, Ontario, delivery of goods to common carrier or licensed trucker shall constitute delivery by customer and all risk of loss or damage in transit shall be borne by the customer.

9 - BACKORDERS:

Links’ makes every effort to have as few backorders as possible.
If your order contains a backorder, we will ship or contact you when the backordered items arrive from our suppliers.
Links holds all backorders for 30 days.
NOTE: Only items valued at $100.00 or more will be backordered.
If the value of your item is less then $ 100.00, it will show on your invoice as "BACKORDER" and you may reorder the item at a later date.
Backorders will be sent via the same shipping method as the initial order.
If shipment is sent C.O.D., Links will pay any additional C.O.D. charges.

10 - CLAIMS:

In the event there is a discrepancy in your order or if you have any questions about the status of your order, call our Customer Service Department.
Claims for loss, shortages or damage in shipment must be made to the carrier.
Other claims for returns, shortages or missed shipments must be made directly to Links within three (3) days of receiving the shipment or shipments.

11 - RETURN OF MERCHANDISE:

All returned merchandise MUST be accompanied by a pre-issued RETURN AUTHORIZATION NUMBER (R/A Number) and A COPY of ORIGINAL INVOICE stating when the merchandise was purchased.
To obtain your R/A number, you MUST call our Customer Service Department with a list of EACH item you are returning.
Your R/A number must be clearly marked on the outside of the shipping carton of the returned merchandise.
Merchandise must be in our warehouse within 30 days of issue or your shipment will be refused.
Only merchandise purchased within 60 days of invoice date will be credited.
Merchandise returned for any reason other than defects or Links’ shipping error or over 60 days old will be assessed, a 25% restocking charge.
All Merchandise returned for credit MUST be in the original and resalable condition, NO marks of any kind and any missing parts.
Missing parts will be charged back to the customer’s account.
All returns will be credited on account only (NO CASH BACK).
Freight collect or C.O.D. returns cannot be accepted.
Disposition of the returns will be determined by Links.
Links is not under any obligation to credit, refund or exchange items solely by reason of issuing a R/A Number.
Debit Memos issued by customers for returned merchandise, deducted from payments of invoice, will be disallowed.
Merchandise received by Links which is damaged due to inadequate packaging by customer or customer abuse, bad installation, etc., WILL NOT BE CREDITED OR EXCHANGED.

12 - WARRANTY:

All new merchandise purchased from Links carries a manufacture’s limited warranty.
In the event an item requires service, return the defective item ONLY to Links (shipping paid by sender) along with a COPY of the original purchase invoice to the original customer MUST accompany the repair; otherwise, warranty will not be accepted.
Links, at its option, will repair or replace the defective item or items and ship it back.
Shipping charges and handling will apply to all non-warranty items.

13 - N.S.F. CHEQUES:

Any Company Cheque returned to Links "NON SUFFICIENT FUNDS" can possibly jeopardize any customer’s Net 30 terms or C.O.D. Company Cheque terms.
At Links’ discretion, any customer having an N.S.F. Cheque returned could have terms reverted to C.O.D. CASH for a period of six (6) months.
A $60.00 service charge will be added to all returned cheques.

14 - PAST DUE INVOICES:

15 - PRICING:

Due to the fluctuations caused by the changes in the Canadian Dollar, Links reserves the right to change pricing and product without notice…

16 - CLERICAL ERRORS:

Clerical errors are subject to correction.

17 - LIMITATION OF LIABILITY:

Links’ liability for any claim of any kind shall not exceed the purchase price of goods, or portion thereof, which gives rise to the claim whether such claim shall be for breach of warranty or negligence and whether such claim arises out of, or results from this contract or from the design, manufacture, sale, delivery, resale, installation, technical direction of installation, in inspection, repair, operation or use of any goods furnished under this agreement.
Links shall not be liable, in any event, for special or consequential damages, including but not limited to, loss of profits or revenue, loss of use of the goods or any associated goods, cost of capital, cost of substitute goods, facilities or services, downtime costs or claim of customers for such damages.

18 - NON - WAIVER BY LINKS:

Waiver by Links of a breach of any of these terms and conditions of sale shall not be construed as a waiver of any other breach.